[Free] 2019(Nov) EnsurePass Avaya 3300 Dumps with VCE and PDF 41-50

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Question No.41

A customer with an Avaya Aura Contact Center would like to implement emergency routing using the READVAR/SAVEVAR wild variable. Within a LOGIC block, which two categories of expression would be required to Implement READ/VAR SAVE/VAR in a flow application? (Choose two.)

  1. Saved Variable

  2. Locked Variable

  3. Locked Assignment

  4. Saved Assignment

Correct Answer: CD

Question No.42

The following script has been created In Avaya Aura Contact Center Orchestration Designer Scripting:

It OUT OF SERVICE automotive THEN GIVE RAN technical_difflculties_gv END IF IF CLID – vlp_customers_clld_gv THEN

QUEUE TO SKILLSET automotive WITH PRIORITY 1 WAIT 2

GIVE RAN vlp_welcome_gv ELSE

QUEUE TO SKILLSET automotive WAIT 2

END IF

GIVE MUSIC classlcal_wait_cjv WAIT 30

Which three things will occur when a caller encounters this script? (Choose three.)

  1. If the automotive skillset is out of service, the caller will hear a technical difficulty announcement, and be disconnected.

  2. If the caller Calling Line ID (CLID) is listed in the vip_customers_clid_gv, they will queue to the automotive skillset with a high priority, hear a special announcement, and then hear music.

  3. If the caller#39;s CLID Is not listed in the vip_customers_clld_gv, they will queue to automotive with a low priority, hear an announcement and then hear music.

  4. If the automotive skillset is out of service, the caller will hear a technical difficulty announcement, and then queue to the automotive skillset.

  5. If the caller#39;s CLID is not listed in the vlp_customers_clid_gv, they will queue to automotive a low priority and then hear music.

Correct Answer: ABE

Question No.43

A customer with Avaya Aura Contact Center has two supervisors who act as backups for each other. Each supervisor requires the ability to view the other#39;s agents and skillsets on displays and in reports. Using the Access and Partition Management component, which configuration would each supervisor#39;s user definition require?

  1. Create a User Defined Partition, list each supervisor#39;s agents and skillsets, and assign it to the supervisor#39;s User Definition.

  2. On each supervisor#39;s User Definition, create a Standard Partition, select all agents and all skillsets, and then check the Real Time Reporting (RTR) and Historical Reporting (HR) check boxes.

  3. On each supervisor#39;s User Definition, under the Standard Partition, under the Reporting Agents tab, select the supervisor that needs backup, and check the RTR and HR check boxes.

  4. On each supervisor#39;s User Definition, under the Standard Partition, under the Reporting Agents tab, select both supervisors, and check the RTR and HR check boxes.

Correct Answer: A

Question No.44

A customer with Avaya Aura Contact Center needs to create a new Contact Center Management supervisor in a SIP environment. Which two fields on the supervisor Details page are mandatory? (Choose two.)

  1. Last Name

  2. Language

  3. Login ID

  4. Password

  5. Voice URI

Correct Answer: AC

Question No.45

A customer with Avaya Aura Contact Center Orchestration Designer opens the Contact Router for the first time by right clicking the Master Script. Which options are available?

  1. Open in text editor/Open In flow editor

  2. Open application/Edit application

  3. Open/Open in Flow Editor

  4. Open Edit/Open View

Correct Answer: C

Question No.46

The supervisors of your contact center have asked for the ability to perform detailed reporting on why agents are in the NOT READY state. Which feature in the Contact Center Manager Administration needs to be configured?

  1. Activity Codes

  2. Reason Codes

  3. Busy Codes

  4. Codes

Correct Answer: A

Question No.47

Given the following namespace: mycustomer.com

I en_us

I ad_hoc_messages I music_on_hold

I out_of_hours

Into which content group would the prompts be uploaded to enable In-queue announcements to be played?

  1. en_us

  2. ad_hoc_messages

  3. music_on_hold

  4. out_of_hours

Correct Answer: A

Question No.48

In an Avaya SIP Avaya Aura Contact Center (AACC) Installation, you are creating a new agent In Contacl Center Manager Administration (CCMA) with an extension number of 5555. Which format must be used for entering the SIP URI when using a sip domain of quot;acmecorp.comquot;?

  1. 5555@sip:acmecorp.com

  2. sip:5555@acmecorp.com

  3. 5555@acmecorp.com

  4. acmecorp.com:sip@5555

Correct Answer: B

Question No.49

A customer with Avaya Aura Contact Center has five calls waiting in queue for the Customer Service Skillset. An agent becomes available who can answer the calls. Which call will be presented to the agent?

  1. The call that has been In queue the longest

  2. The call that has been In the system the longest

  3. The call with the highest priority in the script

  4. The call for which the agent has the highest priority

Correct Answer: B

Question No.50

You are given the task of configuring Avaya Aura Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent but do not get answered by that agent. Which AACC configuration option is used to accomplish this task?

  1. Threshold Classes

  2. Global Settings

  3. Call Presentation Classes

  4. Formulas

Correct Answer: B

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