[Free] 2019(Nov) EnsurePass Exin ITIL-F Dumps with VCE and PDF 181-190

Get Full Version of the Exam
http://www.EnsurePass.com/ITIL-F.html

Question No.181

Which of the following is NOT a service desk type recognized in the service operation volume of ITIL?

  1. Local

  2. Centralized

  3. Outsourced

  4. Virtual

Correct Answer: C

Question No.182

Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

  1. RACI model

  2. Incident model

  3. Continual service improvement (CSI) approach

  4. The Deming Cycle

Correct Answer: A

Question No.183

How many people should be accountable for a process as defined in the RACI model?

  1. As many as necessary to complete the activity

  2. Only one – the process owner

  3. Two – the process owner and the process enactor

  4. Only one – the process architect

Correct Answer: B

Question No.184

Which of the following activities would be performed by a process manager?

  1. Monitoring and reporting on process performance

  2. Identifying improvement opportunities

  3. Appointing people to required roles

  1. All of the above

  2. 1 and 3 only

  3. 1 and 2 only

  4. 2 and 3 only

Correct Answer: A

Question No.185

Which role is accountable for the operational management of a process?

  1. Process practitioner

  2. Process manager

  3. Service manager

  4. Change manager

Correct Answer: B

Question No.186

A process owner is responsible for which of the following?

  1. Defining the process strategy

  2. Assisting with process design

  3. Improving the process

  4. Performing all activities involved in a process

  1. 2, 3 and 4 only

  2. All of the above

  3. 1, 2 and 3 only

  4. 1, 2 and 4 only

Correct Answer: C

Question No.187

Who is responsible for defining metrics for change management?

  1. The change management process owner

  2. The change advisory board (CAB)

  3. The service owner

  4. The continual service improvement manager

Correct Answer: A

Question No.188

How many people should be accountable for a process as defined in the RACI model

  1. As many as necessary to complete the activity

  2. Only one – the process owner

  3. Two – the process owner and the process enactor

  4. Only one – the process architect

Correct Answer: B

Question No.189

A process owner has been identified with an quot;Iquot; in a RACI matrix. Which one of the following would be expected of them?

  1. Be accountable for the outcome of an activity

  2. Perform an activity

  3. Be kept up-to-date on the progress of an activity

  4. Manage an activity

Correct Answer: C

Question No.190

Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

  1. The IT director

  2. The process owner

  3. The service owner

  4. The customer

Correct Answer: B

Get Full Version of the Exam
ITIL-F Dumps
ITIL-F VCE and PDF

Leave a Reply